Meeting 12th March 2024.
Raised points during the meeting:
- Reception Glass Screens – Obstructive and hard to hear, causing frustration. Outcome: This was placed due to Covid and it also offers protection against violent patients to which we have had an increase in.
- Intercom – Not being used. Outcome: It is in fully working order however the Reception team do turn this off if not required as it causes echoing – potentially breaching confidentiality, Reception always use if required.
- TV appointment screen/messages – Look at sharing more information, use as advertisement. Outcome: This will discuss with the Practice Manager if this is possible.
- Posters in Reception – Too many posters, looks cluttered. Outcome: A review of the posters and leaflets.
Meeting 8th May 2025.
This meeting was mainly a discussion surrounding the Enhanced Access service and confirming the hours the service now offers.
Appointments are available through patient’s own practice and can be booked at The Centre Surgery or Newbold Verdon depending on availability.
The service hours are:
- Monday to Friday 6.30pm-8pm
- Tuesday and Thursday mornings – 7am-8am – Blood tests only
- Saturday 8am-5pm
The next PPG meeting is scheduled for 1st July 2025 at 12.30pm.