The Centre Surgery

PPG Feedback

Meeting 12th March 2024.

Raised points during the meeting:

  • Reception Glass Screens – Obstructive and hard to hear, causing frustration. Outcome: This was placed due to Covid and it also offers protection against violent patients to which we have had an increase in.
  • Intercom – Not being used. Outcome: It is in fully working order however the Reception team do turn this off if not required as it causes echoing – potentially breaching confidentiality, Reception always use if required.
  • TV appointment screen/messages – Look at sharing more information, use as advertisement. Outcome: This will discuss with the Practice Manager if this is possible.
  • Posters in Reception – Too many posters, looks cluttered. Outcome: A review of the posters and leaflets.